FAQ

These are some of the questions we get from stores who are thinking of joining HBT.

Q- Do I have to use HBT Suppliers in my business?

A- No you don’t have to use HBT Suppliers, we reckon the deals are good, we recommend them to you but you’ve got to make the decision.

Q- But what if I get a better deal from another supplier?

A- If you’ve already got a better deal use it, you don’t need to use our deal, obviously we’d prefer if you talked to us about it because one of the things we’ve been able to achieve in the group over the years is to get feed back from different stores & build on that information & secure better deals from everyone, but if you’ve got a specials sweet hot deal hang on to it we don’t want you worse off.

Q- In my business it’s hard to come to 2 conferences a year do I have to attend them?

A- Look we understand that and I guess as a general rule of thumb if you can come to 2 out of 3 that would be great, but what we do know is that attendance at conferences definitely assists members and particularly in the first couple of years of membership to get the maximum benefits out of the group, the National Conference now has about 100 suppliers and there’s a lot of benefit in talking to those guys and fellow members.

Q- Who do I place my order with again?

A- Got to get this very clear we don’t buy or sell anything at all at HBT - you order direct from your suppliers, you open your account direct with them, you order direct from them, you settle your account, sort out credits, sort out invoicing, you have a direct relationship and by the way the big plus of that particularly if you’ve been in another group is that you’ll find you get a lot more attention from our suppliers reps.